Member Registration Coordinator

Job Description

Member Registration Co-ordinator – Member Services team, £26,910pa, Permanent (35 hours per week)

We are looking to recruit a member registration co-ordinator to join our busy member registration team. The team is responsible for maintaining the records of all Scottish solicitors and all legal practices in Scotland.

The co-ordinator role includes a variety of administrative tasks from updating member details on the database to helping deal with incoming queries from members both via email and telephone.  

The Law Society of Scotland is the professional body for over 13,000 Scottish solicitors and with over 170 staff members, our primary focus is to support a thriving profession of high quality and trusted solicitors in Scotland with access to justice for all. The work of the Member Services Team includes providing support and services to our members through our confidential helpline, continuing professional training, certification and accreditation programmes, affiliate programmes, as well as ensuring all members are registered to practice.

At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond.

Key Responsibilities for this role

• To manage the member registration email inbox
• To attend the office on a hybrid basis to deal with all incoming print mail and scanning requirements
• To interact with members in an effective and courteous manner to understand their requirements and how to best assist them
• To deal with telephone queries or escalate as required
• To update membership data in the data management system
• To check application data prior to formal processing
• To carry out any other reasonable duties that may be expected by the senior staff of the department.

Knowledge, skills and experience:

• At least one year’s previous administrative experience in a busy office environment
• Previous call handling experience
• Ability to prioritise and organise workload
• Good verbal and written skills
• Ability to use computer packages, particularly Microsoft Office products
• Good telephone manner
• Ability to analyse and assess information
• Standard Grade English and Maths, or equivalent

What we offer our employees?

We offer a comprehensive benefits package to support our colleague’s professional and personal needs. Some of these include:

• A hybrid working environment
• Flexible working, to allow you to work around your lifestyle and commitments.
• 30 days holiday plus bank holidays
• A competitive pension provision scheme
• Excellent family friendly benefits
• Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
• Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through Edenred.

The Law Society of Scotland is an equal opportunities employer, and we welcome applications from candidates with diverse backgrounds. We hold an Investors in Diversity Award in recognition of our commitment to advance fairness, respect, equality, diversity, inclusion and engagement within our organisation and the Scottish legal sector. More information can be found on our Equality and Diversity page. 

We are always on the look for new talent to join our incredible workforce. If you are looking for a new opportunity within the society, we would love to hear from you!

You can find out more information about the law society and this role on our website. If this opportunity sounds like the one for you, click Apply now.

This vacancy will close at 11:30am on 11 March 2025.

We are unable to provide feedback to applicants who are not selected for interviews.